MTS Robotics

Effective Date: August 13, 2026
Last Updated: August 13, 2026

1. Introduction

MTS Robotiks DOO ("MTS Robotics," "we," "us," or "our") respects your privacy and is committed to protecting personal data entrusted to us.

This Privacy Policy explains how MTS Robotiks DOO collects, uses, stores, shares, transfers, and protects personal data when you visit our website, communicate with us, submit an inquiry, apply for employment, engage with us in a professional or commercial capacity, or otherwise interact with MTS Robotics.

We process personal data in accordance with applicable data protection and privacy legislation, including, where applicable:

the Law on Personal Data Protection of the Republic of North Macedonia ("Official Gazette of the Republic of North Macedonia" No. 42/20, as amended);
applicable regulations, decisions, and guidance issued by the Agency for Personal Data Protection of the Republic of North Macedonia (AZLP); and
the EU General Data Protection Regulation (GDPR), Regulation (EU) 2016/679, where the GDPR applies to the relevant processing activity.

This Privacy Policy applies primarily to our public website and associated communications. Additional privacy notices may apply to employees, contractors, customers, suppliers, partners, or users of specific MTS Robotics products and services.

2. Data Controller

Unless otherwise stated, the controller responsible for personal data processed under this Privacy Policy is:

MTS Robotiks DOO
North Macedonia
General Contact: info@mts-robotics.com
CEO: Mert Altindag — mert@mts-robotics.com
Legal Contact: Gordan Simonovski — gordan@mts-robotics.com

Questions concerning this Privacy Policy, privacy rights, or our processing of personal data may be submitted to the contacts above.

3. Personal Data We May Collect

Depending on how you interact with MTS Robotics, we may collect and process the following categories of personal data.

3.1 Contact and Identity Information

This may include:

first and last name;
company or organization;
professional title or position;
business email address;
telephone number;
country or region;
business address; and
other information voluntarily provided to us.

3.2 Business and Professional Information

When you communicate or conduct business with MTS Robotics, we may process information relating to:

your employer or organization;
professional role;
business requirements;
projects and procurement activities;
requests for quotations or proposals;
contracts and commercial relationships;
supplier or partner relationships; and
correspondence with MTS Robotics.

3.3 Website and Technical Information

When you access our website, certain technical information may be collected automatically by our servers or service providers, including:

IP address;
browser type and version;
operating system;
device type;
date and time of access;
pages requested or visited;
referring website;
server logs;
diagnostic information; and
security-related information.

Where required by applicable law, non-essential cookies or similar technologies will only be used after obtaining appropriate consent.

3.4 Communications

If you contact us by email, telephone, website form, or another communication channel, we may process your contact information and the contents of your communication, together with information necessary to respond to or manage your request.

3.5 Recruitment Information

If you apply for employment, an internship, consultancy, or another professional position with MTS Robotics, we may process information including:

name and contact information;
curriculum vitae or résumé;
education;
professional qualifications;
employment history;
technical skills;
portfolio information;
references; and
other information voluntarily submitted as part of the recruitment process.

Where additional information is legally required during later stages of recruitment or employment, it will be processed in accordance with applicable law and any applicable employee or recruitment privacy notice.

4. How We Collect Personal Data

We may obtain personal data:

directly from you;
through our website;
through email or other business communications;
during meetings, events, demonstrations, exhibitions, or conferences;
through contractual or commercial relationships;
from your employer or organization;
from authorized representatives, partners, suppliers, or customers;
through recruitment processes; and
from legitimate publicly available professional or business sources where permitted by law.

5. Purposes of Processing

MTS Robotics may process personal data for purposes including:

operating, maintaining, and securing our website;
responding to inquiries and requests;
communicating with customers, prospective customers, suppliers, partners, and other stakeholders;
preparing proposals, quotations, contracts, and business documentation;
establishing and managing commercial relationships;
providing products, services, technical support, and customer service;
managing suppliers, contractors, and business partners;
conducting recruitment and evaluating candidates;
maintaining cybersecurity and preventing unauthorized access, fraud, abuse, or malicious activity;
maintaining appropriate business and legal records;
complying with applicable laws, regulatory requirements, contractual obligations, and lawful government requests;
establishing, exercising, or defending legal claims;
improving our website, products, services, and business operations; and
sending business or marketing communications where permitted by law.

We will not use personal data for purposes that are incompatible with the purposes for which it was originally collected unless such further processing is permitted by applicable law.

6. Legal Bases for Processing

Depending on the circumstances, MTS Robotics processes personal data based on one or more applicable legal grounds.

Consent

We may process information where you have provided freely given, specific, informed, and unambiguous consent. Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Contractual Necessity

We may process personal data where necessary to:

enter into a contract;
perform contractual obligations; or
take requested steps before entering into a contract.

Legitimate Interests

We may process personal data where necessary for legitimate business interests, provided those interests are not overridden by the rights and freedoms of the affected individual. Such interests may include:

operating and developing our business;
responding to business inquiries;
maintaining business relationships;
protecting our information systems and infrastructure;
preventing fraud or misuse;
maintaining network and information security; and
establishing or defending legal claims.

Legal Obligations

We may process personal data where processing is necessary to comply with applicable legal, regulatory, accounting, tax, employment, security, or other obligations. Other lawful grounds may apply where specifically authorized or required under applicable North Macedonian or EU law.

7. Data Minimization

MTS Robotics seeks to collect only personal data that is adequate, relevant, and reasonably necessary for the stated purpose. We do not intentionally request sensitive or special-category personal information through our general website contact channels unless such information is necessary and an appropriate legal basis exists. Please do not send sensitive personal information through general website forms or email unless specifically requested and appropriate for the relevant purpose.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies necessary for:

basic website functionality;
security;
session management;
performance; and
technical operation.

We may also use analytics or other optional technologies. Where applicable law requires consent for non-essential cookies or tracking technologies, such technologies will not be activated until appropriate consent has been obtained. Users will be provided with appropriate options to accept, reject, or manage non-essential cookies where required. Additional details may be provided through a separate Cookie Policy or cookie management interface.

9. Sharing of Personal Data

MTS Robotics does not sell personal data. We may disclose personal data when reasonably necessary to:

affiliated companies;
authorized employees and contractors;
hosting and IT infrastructure providers;
cybersecurity providers;
cloud and communication service providers;
professional advisers, including attorneys, accountants, auditors, and consultants;
suppliers or business partners involved in delivering a requested product or service;
government, judicial, regulatory, law-enforcement, or supervisory authorities where legally required; and
prospective purchasers, investors, successors, or advisers in connection with a legitimate corporate transaction, subject to appropriate confidentiality and legal safeguards.

Third-party processors acting on our behalf are expected to process personal data only for authorized purposes and subject to appropriate contractual, organizational, and security requirements.

10. International Data Transfers

Because MTS Robotics may conduct business internationally and may work with affiliated companies, customers, suppliers, technology providers, and service providers in different countries, personal data may in certain circumstances be transferred or accessed outside North Macedonia or the European Economic Area.

Where such transfers are subject to data protection restrictions, MTS Robotics will use an appropriate lawful transfer mechanism and safeguards as required by applicable law. These safeguards may include:

adequacy decisions;
approved standard contractual clauses;
legally recognized contractual safeguards; or
another lawful transfer mechanism permitted under applicable North Macedonian or EU data protection law.

11. Data Retention

MTS Robotics retains personal data only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, regulatory, contractual, accounting, security, and recordkeeping requirements. Retention periods depend on the nature and purpose of the information. For example:

general inquiries may be retained for a reasonable period following resolution of the inquiry;
business and contractual records may be retained for the duration of the commercial relationship and for applicable statutory limitation or recordkeeping periods thereafter;
recruitment information may be retained for the recruitment process and for an appropriate period thereafter, subject to applicable law or consent;
technical and security logs may be retained for periods reasonably necessary for cybersecurity, diagnostics, fraud prevention, and system integrity.

When personal data is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Information Security

MTS Robotics implements appropriate technical and organizational measures designed to protect personal data against:

unauthorized access;
accidental or unlawful destruction;
loss;
alteration;
unauthorized disclosure;
misuse; and
other unlawful processing.

Depending on the relevant systems and risks, safeguards may include access controls, authentication mechanisms, network security, firewalls, encryption, logging, backup procedures, role-based access controls, physical security, security monitoring, and internal policies.

Access to personal data is restricted to authorized personnel and service providers who require such access for legitimate business purposes. No Internet-connected system can be guaranteed to be completely secure. Accordingly, while MTS Robotics applies appropriate safeguards, absolute security cannot be guaranteed.

13. Personal Data Breaches

MTS Robotics maintains procedures designed to identify, assess, manage, document, and respond to suspected personal data breaches. Where required by applicable law, MTS Robotics will notify the competent supervisory authority and/or affected individuals within applicable statutory requirements.

14. Your Data Protection Rights

Subject to applicable law and the circumstances of the processing, you may have rights including:

Right to information — to receive information concerning how your personal data is processed;
Right of access — to request confirmation of whether we process your personal data and obtain access to that information;
Right to rectification — to request correction of inaccurate or incomplete personal data;
Right to erasure — to request deletion of personal data where applicable legal conditions are satisfied;
Right to restriction — to request restriction of certain processing activities;
Right to data portability — where applicable, to receive certain personal data in a structured, commonly used, machine-readable format;
Right to object — to object to certain processing based on legitimate interests or direct marketing;
Right to withdraw consent — where processing is based upon consent;
Rights relating to automated decision-making — where applicable under law; and
Right to lodge a complaint with the competent data protection supervisory authority.

These rights are not absolute and may be subject to conditions, limitations, exemptions, or legal retention requirements.

15. Exercising Your Rights

Requests concerning your personal data may be submitted to:

MTS Robotiks DOO
Email: info@mts-robotics.com

For legal or privacy-related matters:
Gordan Simonovski — Legal Contact
Email: gordan@mts-robotics.com

You may also contact:
Mert Altindag — CEO
Email: mert@mts-robotics.com

Please include sufficient information for us to identify the relevant records and understand your request. For security purposes, we may request reasonable verification of identity before fulfilling a request. We will respond within the period required under the law applicable to the request.

16. Right to Lodge a Complaint

If you believe that MTS Robotics has processed your personal data unlawfully or has not adequately addressed a privacy request, you may have the right to submit a complaint to the competent supervisory authority. For matters subject to North Macedonian data protection law, the competent authority is:

Agency for Personal Data Protection of the Republic of North Macedonia (AZLP)

Individuals located in the European Union may also have the right, where applicable under the GDPR, to lodge a complaint with the competent supervisory authority in the EU Member State of their habitual residence, place of work, or place of the alleged infringement. We encourage individuals to contact MTS Robotics first so that we have an opportunity to investigate and address the concern.

17. Automated Decision-Making

Unless specifically disclosed otherwise in connection with a particular service, MTS Robotics does not use personal data collected through its general corporate website to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.

18. Children's Privacy

The MTS Robotics corporate website and services are primarily intended for businesses, governmental organizations, professional users, partners, suppliers, and other adult audiences. We do not knowingly use our general website to solicit personal data directly from children. If we become aware that personal data relating to a child has been collected improperly, we will take appropriate steps in accordance with applicable law.

19. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties. MTS Robotics is not responsible for the privacy practices, security, or content of independent third-party websites. Users should review the privacy notices of those organizations before providing personal information.

20. Business and Government Communications

Because MTS Robotics operates in technology, robotics, uncrewed systems, software, engineering, and related sectors, we may receive inquiries and communications from companies, governmental organizations, suppliers, partners, research organizations, and other professional entities. Business contact information provided in such contexts will be processed only for legitimate business, contractual, regulatory, security, or related purposes and in accordance with applicable data protection requirements.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

changes to our website or services;
changes to our processing activities;
new technologies or security practices;
changes to applicable law or regulatory guidance; or
changes to our organizational structure.

The current version will be published on our website with the applicable "Last Updated" date. Where a change materially affects the way we process personal data, we will provide additional notice where required by applicable law.

22. Contact Information

For general questions:
MTS Robotiks DOO
Email: info@mts-robotics.com

For legal and privacy matters:
Gordan Simonovski
Legal Contact
Email: gordan@mts-robotics.com

Executive Contact:
Mert Altindag
Chief Executive Officer
Email: mert@mts-robotics.com